More Information
Shipping
Free contactless pick up from Wellard, Western Australia is available by appointment when you select this option at checkout. If you select this option, we will let you know via email when your order is ready for pick up. Please reply to this email to organise a suitable pick up time. Orders to be picked up will be placed outside by the front door labelled with the customer's name.
Due to the current worldwide Covid-19 pandemic, shipping companies are experiencing high volumes of parcels to process and delivery times are taking longer to reach destination. International shipping to the United Kingdom currently on hold until further notice. Thank you for understanding.
Shipping Australia: Letter untracked is $5 for specific items, Standard tracked from $8 and Express tracked from $14.
Shipping New Zealand: International economy parcel postage and International Standard tracked parcel are both available.
All orders are shipped from Perth, Western Australia with Australia Post or Sendle within 5 business days* of payment. Australia Post and Sendle are responsible for delivery times and these are available through their websites. Please allow up to 15 business days from payment until you receive your delivery (Australia Only).
We are not responsible for any lost parcels. Please make sure you provide the correct shipping address as no replacement or refund will be issued.
*Bitsy Baby is a small business owned and operated by myself (Jess). If you purchase a big order, please note that preparation and assembly could take longer. Especially if extra material needs to be ordered. If this is the case, an email will be sent to you with further details and estimated time frame for delivery. Thank you for understanding.
Pricing
Product and shipping prices are subject to change without notice. Our latest prices are listed on our website.
Payments
All orders must be paid through our website. We accept PayPal, Visa, Mastercard, Amex, Apple Pay, Google Pay and Direct Deposit.
Checking out with PayPal Express
If you are checking out with PayPal Express, you will be first taken to the PayPal page to enter your information and billing address. After this step, you will be shown available shipping methods.
Material
Our FDA approved food grade silicone beads are 100% non-toxic (BPA, Latex, PVC and Phthalate free), durable, safe and easy surface for babies to chew on.
Our non-toxic and chemical free wooden beads and rings are made from natural unfinished beech wood. They are safe for babies, untreated, durable and a natural antibacterial.
Compliance
Our teething rings are individually laboratory tested and compliant with the Australian safety standards AS/NZS ISO 8124.1:2002 (toys for children up to and including 36 months old).
Our dummy chains are independently laboratory tested and safety certified to meet the mandatory requirements EN 12586:2007.
Safety Teething Toys
Make sure not to leave your baby unsupervised with our Teething Toys. They should be inspected each time prior to use. At any sign of wear and tear, please discard the item. It is recommended to change the teething toy after 6 months of use. Our products contain small parts. Loose beads pose a choking hazard.
Safety Dummy Chains
For your child’s safety - WARNING!
Before each use check carefully. Throw away at the first sign of damage or weakness. Never lengthen the soother holder/dummy chain! Never attach to cords, ribbons, laces or loose parts of clothing. The child may be strangled.
Make sure not to leave your baby unsupervised with this product. Always attach the dummy chain to a dummy for baby’s safety. Should only be attached to a garment. Remove the dummy chain while child is sleeping. This product should not be used when the baby is in a cot, bed or crib.
The dummy chain is not a toy. The beads on the dummy chain should not be used for teething. Never allow your child to chew or put this in their mouth. Our products contain small parts. Loose beads pose a choking hazard.
Store out of reach of children. Discard after 6 months use.
Safety Necklaces, Lanyards and Keychains
These products are not toys and have been designed for adults only. Never leave your baby with this product. Not suitable for child under 36 months. Our products contain small parts. Loose silicone and wooden beads pose a choking hazard.
Care Instructions
Always wash before use: wipe clean with a damp cloth. Do NOT immerse in water as the wooden products might eventually crack.